Shipping & Delivery Policy
This website (www.kurtiva.in) is owned and operated by Aarhan Textile, a sole proprietorship registered in Malda, India, under GSTIN 19GNMPM8620M1Z4. All references to “we,” “our,” or “the company” refer to Aarhan Textile, operating under the brand name Kurtiva.
Effective Date: [10/10/2025]
At Kurtiva (a brand of Aarhan Textile), we aim to provide fast, reliable, and hassle-free delivery to all our customers across India. Please read our shipping policy carefully before placing an order.
1. Shipping Coverage
We currently ship across India via trusted courier partners.
We do not offer international shipping at this time.
2. Order Processing Time
Orders are usually processed and dispatched within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
You will receive a tracking number via SMS/WhatsApp/email once your order is shipped.
3. Delivery Time
Estimated delivery times vary based on your location:
| Region | Estimated Delivery Time |
|---|---|
| West Bengal & Nearby States | 3–5 business days |
| Metro Cities | 4–7 business days |
| Other Locations | 5–10 business days |
Please note: Delays may occur due to unforeseen circumstances like bad weather, courier delays, or high order volumes during festivals.
4. Shipping Charges
Prepaid Orders: Shipping charges (if any) will be shown at checkout.
Exchange Orders (for size issues): Customers must pay both-way delivery charges.
5. Tracking Your Order
Once your order is dispatched, we will share a tracking link via email.
You can also contact our team if you need help tracking your package.
Email: kurtivaclothing@gmail.com
Phone/WhatsApp: +91 7679090604
6. Undelivered / Returned Orders
If the courier is unable to deliver the order due to incorrect address, phone number, or unavailability of the customer:
The order will be marked as “Undelivered” and returned to us.
We can re-ship the order once we receive it back — however, re-shipping charges must be paid by the customer.
7. Damaged or Tampered Packages
If you receive a damaged, tampered, or open parcel, please do NOT accept it from the delivery agent.
Instead:
Take a photo/video of the parcel
Inform us immediately via WhatsApp or email
Refuse to accept the package if it appears tampered
8. Contact Us
For any shipping-related inquiries, please contact us:
Kurtiva (A Brand of Aarhan Textile)
Aarhan Textile, Mistritola, Najirpur, Alinagar,
Kaliachak, Malda, West Bengal – 732201 kurtivaclothing@gmail.com Phone / WhatsApp: +91 7679090604